Frequently Asked Question
Q: How do I update my member information?
To update or change your personal information, log in to your account and click on “Edit Profile”.
To update or add a new address, log in to your account and click on “My Order” to view the Addresses column.
Q: How do I participate?
To join our Member Rewards Programme, create a store account with us. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points. Start to boost your savings now!
Q: How can I earn points?
You can earn points by completing actions listed in the “Rewards” tab. Click on it to see the list of activities available for you to take part.
Q: How to spend my points?
Click on the “Rewards” tab and you will see the list of discounts you are eligible to redeem for.
Q: How do I enjoy the discount on my birthday month?
For VIP birthday month, you will enjoy up to 20% off on certain products. Whatsapp us with the mobile number for your existing orders.
Q: Can I use the VIP discount code on top of the promotional price?
VIP discount will only be used on regular priced items and is not applicable for products which are on promotional or on sale.
Q: Why is my promotional/voucher code not working?
Some vouchers are non-eligible to use with the current on-going promotion. You may contact us for clarification.
Q: Promotional Code
Please check out our website weekly for any promotion codes.
Q: How do I pay using ATOME?
Please register an account with ATOME and follow the steps in their platform.
- Q: What is your return/refund/exchange policy?
There are no returns or refunds once the product is sold. Unlike other stores, we want to maintain and ensure every customer receives their goods in brand new condition.
Little Baby wants to assure our customers that all our products are brand new and of its original condition during your purchase.
If returns are unpreventable, we will review case by case basis. Do note that there is a return fee involved subject to types of items, up to a maximum of S$200 to return the playhouse or slide for an example.
- Q: What should I do if I received an incorrect item?
- Q: What should I do if I received a defective item?
In the event, you received a defective product from us, contact us ASAP via WhatsApp at 66692688. Take a photo of the defective, and send us within 7 business days from the date of delivery.
We will waive off all the courier fee and ship a replacement to you within 3 business days after we receive the defective product and access the condition of it.
Q: Are your products authentic?
All our products are carefully chosen and 100% authentic from local distributors and overseas suppliers. Read more here: Brand Story
Q: Do you offer a warranty for your products?
Yes, we work closely with our local suppliers to ensure the product you purchased from us is covered with manufacturer warranty.
Q: What should I do if a product is OOS?
For OOS product(s), you may email us at firstname.lastname@example.org to enquire on the restocking status. You may pre-order first before the item(s) arrives.
- Information on Self-collection
You may opt for self-collect at our showroom located at 38 Ang Mo Kio Industrial Park 2, #02-06A, Main Lobby, Singapore 569511. From Monday to Sunday including Public Holidays.
- Information on Delivery
Q: How long does it take for the item to be delivered to me?
Little Baby and our courier teams work every day (excluding weekend and public holidays) to serve you better. We aim to ship out your order on the same/next business day upon receiving your payment. Delivery will take 1-3 business days, on the same day delivery or designated date/time that you preferred. If there is no preference for the delivery date/time, we will schedule the next day available earliest slot.
Note: Due to the current Covid-19 situation, the delivery may be delayed.
Q: What are the types of delivery?
- Free Domestic Delivery
Lead time 1-3 business days on average. It is free-of-charge with no minimum spending.
Note: Peak season i.e. CNY, Christmas will take up to 3 business days
Q: I need my order urgently, what should I do?
Please contact us ASAP so we can help you to secure a same-day express delivery slot. It is subject to availability. During the peak period, we may require more time than usual.
Q: How can I track my order?
Once the item(s) leaves our warehouse, you will be notified of the shipping status. A tracking reference number will be provided to you.
Q: Can I change my delivery address after I made an order?
Yes, please WhatsApp us at 66692688 ASAP and we will get back to you. If your order has been sent out to the courier company, we will be unable to change the address.
Q: How does Little Baby gift wrap the orders?
Yes, you can opt for gift wrapping service in our online store.
- International Shipping
Q: Do you deliver overseas?
Yes, we do. However, due to certain brand’s policy, there are some brands which we are not allowed to ship overseas. Please contact us for information before you place your order.
Q: What are the freight company we use to ship
We use DHL Express, TNT and SingPost Worldwide Shipping service as our preferred freight company to deliver our baby items internationally.
Q: What are your shipping rates
Your postal code and country is required to determine the freight charges. Before placing an order, please email us to get a quotation on the overseas shipping fee at email@example.com.
Note: Overseas customers will have to bear the custom and other tax imposed by your country.
Q: How do I make my payment?
Once you have agreed to the freight charges, we will send you a PayPal money request for you to make payment.
Q: How can I track my international order?
Once the item(s) leaves our warehouse, you will be notified of the shipping status. A tracking reference number will be provided to you. We will also help you to track and notify the progress of your parcel through WhatsApp/email.
Q: What are the methods to place an order?
- Order via Website
- Order via Email
Q: How do I know if my order has been successful?
You will receive a confirmation email from us.
Q: Can I amend/cancel my order?
Yes, you can request by Whatsapp us immediately. IF the parcel is collected from courier, there is no way to cancel the order.
Q: What are the payment methods you accept?
- Credit card (AMEX/ MASTER / VISA)
- Bank Transfer (Benefit of Cash Rebate)
- QR codes (PayNow, Paylah, UnionPay, Wechat Pay)
Q: Do you accept Cash on Delivery (COD)?
We do not accept COD for now